Order support
PlayerTreasureMarket Support
We help verify payment, confirm details, find an order, and resolve fulfillment questions.
Main support channel
@playertreasuremarket
Contact support
What to include
- Order number or the email used at checkout.
- Telegram contact if we need to clarify details quickly.
- Briefly describe the issue: payment, account data, delivery time, or refund.
Response time
Support online
10:00-22:00
Average reply
5-15 minutes
You can message us overnight; we will reply when support hours begin.
What we can help with
Payment
We check payment status and explain what to do if payment failed.
Fulfillment
We clarify timing, fulfillment status, and order progress.
Account details
We help fix server, nickname, player ID, or contact details before fulfillment starts.
Refund
We review cases where a service cannot be completed or an item is unavailable.
FAQ
What if the code or service has not arrived?
Send support your order number. We will check payment and fulfillment status.
Can I fix incorrect order details?
Yes, if fulfillment has not started. Message us as soon as possible with the correct details.
When is a refund possible?
A refund is possible if the order has not been fulfilled and the service was not delivered or activated.